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FAQ

How long is the product warranty period of Devo bathroom?

Bathtub:Within one year from the date of purchase, under the condition of correct installation, use and maintenance, if the product quality problem of Devo bathtub causes failure during use, Devo can choose to repair or replace the faulty parts of the product free of charge according to the actual situation after communicating with the customer. (The replaced faulty parts are all owned by Dewo)

Bathtub Accessories:Within one year from the date of purchase, under the condition of correct installation, use and maintenance, if the quality problem of Devo bathtub accessories leads to failure during use, Devo can choose to repair or replace the faulty parts of the product free of charge according to the actual situation after communicating with the customer. (The replaced faulty parts are all owned by Dewo)

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FAQ

How to clean the glass with stains and slight scale?

May be caused by water quality problems or long time not cleaning, you can use a soft cloth with detergent, white vinegar, salt added to warm water cleaning.
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What should I do if I feel a noticeable shaking of the handle when pulling it?

It can be caused by the loosening of the handle fixing screw, and you can try to use the corresponding screwdriver to lock the screw.
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What should I do if there is a gap between the hinge and the glass when opening and closing the door?

It may be caused by the loosening of the locking screw, you can try to tighten the screw.
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What should I do if the pulley derails when sliding the door glass?

It may be caused by the screw of the upper pulley not being adjusted in place. You can try to adjust the tightness of the upper pulley with a cross screwdriver.
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How to clean and maintain Dewo's shower room products?

1, cleaning and use taboos: do not use strong acid and alkali products (such as toilet cleaning spirit, etc.) to clean the glass, otherwise it will make the surface corrosion of chrome plated parts. Do not use steel ball, wire brush to clean the glass surface. Do not use sharp objects directly contact the glass and hardware surface, otherwise it is easy to produce scratches. Do not lean on the shower room glass or other heavy objects hanging on the shower room profile, otherwise it is easy to cause deformation of the profile, pulley or hinge activity is not smooth. 2. Precautions for cleaning: Due to water quality, yellow spots may be left on the surface of glass, hardware and stone foundation. Please use a soft cloth with detergent, white vinegar and salt to clean in warm water. Or scrub with universal cleaning paste, glass water and soft cloth. 3, pulley maintenance; should be regularly in the pulley and hinge to add lubricating oil to prevent the pulley sliding, hinge activity jam or abnormal sound. 4. Light opening and light closing: When opening and closing the door, it should be opened and closed lightly. Do not open and close the door violently.
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The bathtub massage function cannot be activated?

May be due to the water level height is not enough, can continue to add water until the water level height exceeds the massage hole 5-8cm.
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Is the bathtub drain not draining or draining slowly?

It may be caused by clogged hair in the drain or clogged pipes. You can try to pick up the drain cover and use needle-nose pliers or tweezers to remove the hair. If the pipeline is blocked, please contact the relevant personnel to deal with it.
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How to clean and maintain the faucet accessories of Dewo?

1. Daily care: Wipe it immediately after normal use, often use sponge to wipe it with detergent, rinse with water and then wipe it with a dry cloth. 2. Cleaning of buried parts: If there are scale and scale in buried parts, they can be erased with sponge, covered with paper towel, sprayed with neutral lotion, and cleaned after waiting for 10-20 minutes. 3, faucet surface scale, oil cleaning: with a soft toothbrush or scouring pad dipped in toothpaste gently wipe, you can clear the scale, oil, so that the faucet surface clean and bright. Product cleaning can not use strong acid or alkali lotion, can not use abrasive cloth wipe, otherwise it will damage the surface of the product. 4. Anti-freezing measures: When the ambient temperature is below 0 degrees, the product should be kept warm or the residual water inside the product should be discharged to avoid freezing the product.
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How to clean and maintain the bathtub products of Devo?

1. Drain bolt cleaning: remove the drain bolt, remove dirt and hair, and brush the scale blocking the filter screen with a toothbrush. 2, bathtub wall cleaning: usually after the bath, the application of hot water to clean the dirt, and then rinse with cold water to dissipate heat, and the water droplets dry, stubborn dirt can be covered with paper towels, spray neutral lotion, wait for 10-20 minutes after lifting paper towels, scrub with sponge brush. Or pour white vinegar and detergent warm water, use cotton cloth to wipe, rinse with water within 5 minutes. Note: If there are water stains, try to dry them in time. It is recommended to clean them once every 1~2 weeks. 3, massage bathtub maintenance and maintenance: If you do not use the massage function for a long time, you should run it every once in a while. Clean the filter frequently to prevent the massage water flow from weakening and the circulation system from malfunctioning. 4, the use of taboo: please do not directly into the bathtub more than 80 degrees of hot water, so as not to damage the cylinder. High-temperature items such as lit cigarette butts cannot be placed directly on the bathtub. Avoid hard objects directly hitting the surface of the product, which may cause damage to the bathtub. If you use a bath agent when taking a bath, you should rinse the bathtub with clean water and wipe it dry after use. 5. Attention: If groundwater or hot spring water is used, or the indoor bathtub is placed outdoors in the sun and rain, the surface of the acrylic bathtub will be discolored and the service life of the product may be shortened.
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How to install Dewo's bathtub?

Ground wire: The ground wire is used to prevent static electricity. You can fix the ground wire with screws or put it directly on the ground without any need to tube it. Jacuzzi plug: directly connect the power supply at the corresponding position of the plug, and the massage function and constant temperature function of the bathtub can be used normally when the water level is enough. Hot and cold water pipes: In order to avoid the use risk caused by the difference in water pressure, customers need to go to the local offline hardware store or online store to purchase hot and cold water pipes (the standard size is 16 pipes of double-headed network pipe with 4 internal teeth, if there are special requirements, please explain before placing the order, and purchase according to your actual needs). The installation guidelines are as follows: the cold water pipe is connected to the interface under the faucet with the cold water (blue) color mark, and the cold water pipe is connected to the cold water faucet. The joint under the faucet with hot water (red) color identification is connected with the hot water pipe, and the hot water pipe is connected with the hot water faucet. Water drain and drain pipe (attached): Insert the drain pipe directly into the floor drain hole.
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Do we need to place something at the bottom of the bathtub while installing?

Devo's bathtub is composed of 3mm thick acrylic and 3mm thick glass fiber layer, which makes the thickness of the bathtub reach 6mm and is firm and durable. All Devo bathtubs do not need to be padded at the bottom of the bathtub, but only need to be installed flat on the ground.
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How long is the product warranty period of Devo bathroom?

Bathtub: within one year from the date of purchase, under the condition of correct installation, use and maintenance, if there is a failure during use due to the product quality problem of Devo bathtub, after communicating with the customer, Devo can choose to repair or replace the faulty parts of the product free of charge according to the actual situation. (The replaced faulty parts are all owned by Devo) Bathtub accessories: within one year from the date of purchase, under the condition of correct installation, use and maintenance, if there is a failure during use due to the quality problem of the bathtub accessories, after communicating with the customer, the faulty parts of the product can be repaired or replaced free of charge according to the actual situation. (The replaced faulty parts are all owned by Devo)
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